Keywords
Satisfaction
Specialist Doctors
Patients
Abstract
Introduction: Patient dissatisfaction with hospital services
is inextricably linked to the low quality of services provided by
specialist doctors in hospitals that fall short of patient expectations.
The quality of specialist services can be determined by the
information and education provided by the specialist doctor, the
emotional support provided by the specialist doctor, the accessibility
to the specialist doctor's services, and the physical comfort provided
by the specialist doctor. Method: This research is an explanatory
survey research with a quantitative approach that uses a cross
sectional design. This study was conducted at Sultan Abdul Manan
Simatupang Hospital in Asahan Regency in January 2018-December
2018. The population in this study were all patients who received
inpatient services both class I, class II, class III and VIP at Sultan
Abdul Manan Simatupang Hospital and samples in this study as
many as 30 patients. Data analysis used chi-square test and cross
tabulation. Result : The results of this study indicate that the majority
of patients are dissatisfied with the services provided by specialist
doctors. The quality of services that make patients dissatisfied is
information and edukasi, emotional support while access to services
and physical comfort is quite satisfying. There is a relationship
between information and education, emotional support provided by
specialist doctors with patient satisfaction. Conlusion : Specialists
doctor in Sultan Abdul Manan Simatupang Hospital in Asahan
Regency must provide optimal services, especially services in
providing information and education to patients.