THE RELATIONSHIP OF ORGANIZATIONAL CITIZENSHIP BEHAVIOR, ORGANIZATIONAL COMMITMENT, AND JOB SATISFACTION WITH NURSES’ PERFORMANCE IN INPATIENT CARE SETTINGS

Authors

  • Sri Wahyuni Nasution Department of tropical medicine, Faculty of Medicine, Dentistry and Health Sciences, Universitas Prima Indonesia, Indonesia
  • Saud Parulian Harianja Department Magister of Public Health, Faculty of medicine, dentistry and health, Universitas Prima Indonesia
  • Chrismis Novalinda Ginting Department Magister of Public Health, Faculty of medicine, dentistry and health, Universitas Prima Indonesia

DOI:

https://doi.org/10.53806/iamsph.v6i2.911

Keywords:

And Nurse Performance; Job Satisfaction; Organizational Citizenship Behavior; Organizational Commitment.

Abstract

This study investigates the relationship of organizational citizenship behavior, organizational commitment, and job satisfaction, with the performance of inpatient nurses at RSU Royal Prima Medan (RPMH). Aquantitative correlational (explanatory) design was employed, involving
a total sample of 151 nurses in 2024. Data analysis was conducted using univariate, bivariate, and multivariate techniques. The findings reveal that organizational citizenship behavior, rganizational commitment, and job satisfaction are significantly associated with nurse performance, with job satisfaction demonstrating the strongest correlation. These
results underscore the importance of strengthening job satisfaction and organizational factors to enhance nurse performance and improve overall hospital service quality.

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Published

2025-12-30

Issue

Vol. 6 No. 2 (2025): International Archives of Medical Sciences and Public Health

Section

Articles