INSTAGRAM VS TIKTOK: A COMPARATIVE STUDY OF CONTENT STRATEGIES TO ENHANCE ENGAGEMENT AND BRAND  AWARENESS OF TOMORO COFFEE IN MEDAN

Muhammad Arief Rachman; Martha Tri Lestari

doi:10.53806/ijcss.v6i3.1137

Authors

Muhammad Arief Rachman Department of Communication and Social Sciences, Telkom University, Bandung
Martha Tri Lestari Department of Communication and Social Sciences, Telkom University, Bandung

DOI:

https://doi.org/10.53806/ijcss.v6i3.1137

Keywords:

Brand awareness, Content strategy, Engagement, Instagram, TikTok

Abstract

This study compares the effectiveness of Instagram and TikTok content strategies in enhancing engagement and brand awareness for Tomoro Coffee in Medan, Indonesia. A qualitative case study approach was used, employing the Circular Model of SoMe (Share, Optimize, Manage, Engage) as the analytical framework. Data were gathered through content analysis, interviews with brand representatives, and observations at 10+ outlets. Findings show that Instagram builds consistent brand identity through curated storytelling, while TikTok drives user engagement via viral content. However, centralized content production and lack of local customization reduce emotional resonance in regional markets. The study concludes that Instagram supports long-term branding, while TikTok aids rapid visibility. Recommendations include decentralizing content creation, involving local teams, and aligning strategies with local culture.

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